NewZapp Trusted Delivery
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OUR JOURNEY

Our journey
with the NHS.

A decade of working together. A specialist solution built around NHS communications.

Our journey with the NHS

We’ve been working with the NHS for the last decade but in 2020 our journey took a tangent. In response to the Wannacry cyber-attack, NHS Digital introduced new measures to reduce the chance of such cyber attacks impacting the NHS in future.

In particular, measures to prevent emails being delivered from spoofed addresses.

Email service providers such as Pure360, Mailchimp, SendGrid and GovDelivery are no longer effective which results in emails either:

  • Being blocked altogether.
  • Arriving in junk/spam folders.
  • Carrying an external mail warning.

All third-party email providers such as GovDelivery and Mailchimp use spoofed email addresses so any NHS organisation using a supplier such as this for their internal communications was now faced with the issue of some, if not all, of their emails being blocked.

A SPECIALIST RESPONSE

The Solution

NewZapp Trusted Delivery is an award-winning internal communication platform that overcomes these challenges. We are the only email service provider to achieve this.

Explore our award-winning solution →

Our clients benefit from:

  • 100% compatibility with NHSmail – guaranteed delivery every time.
  • No spoofing issues.
  • No more sending queues that clog up Outlook.
  • An intuitive platform for a quick and easy way to work.
  • A content editor that creates visually appealing comms.
  • Detailed analytics to measure performance.
  • An exceptional level of security.

WHAT IT MEANS FOR YOUR TEAM

The Results

Guaranteed delivery

Vital NHS staff emails will arrive safely and securely in every recipient’s inbox.

No more sending delays

Trusted Delivery will send your emails up to 15 times quicker than Outlook, without clogging up your sending queue.

Intuitive content creator

You will create visually appealing communications with ease.

Measurable analytics

You will see the performance of every campaign, including open & click rates, email hotspot tracking and exportable Excel & PDF reports.

TRUSTED BY NHS COMMUNICATIONS TEAMS

Confidence in delivery.
Insight into engagement.

Manchester University NHS Foundation Trust
“With NewZapp we have no deliverability concerns like we had with other service providers about not getting important messages directly into our staff inboxes. The reporting tools in the system tell us what actions our colleagues are taking and support our communications team with getting the right messages to the right people at the right time.”
Greater Manchester Mental Health NHS Foundation Trust

MAKE EVERY MESSAGE MATTER

Your next chapter starts here.

See what Trusted Delivery could do for your NHS communications.

ISO 27001Cyber Essentials and ICOG-CloudGDPR and Crown Commercial ServiceAward-winning software