The challenge: a platform the team could rely on
Royal Papworth Hospital NHS Foundation Trust needed to move beyond a legacy communications system affected by outages, a difficult interface and slow support. These problems disrupted timely updates and made everyday communications harder to manage.
The solution: a supported transition
NewZapp worked with the Trust’s IT team on a phased move. The implementation covered planning, tailored training, migration of historical data and a launch shaped by feedback.
Onboarding with continuity in mind
The transition focused on the Trust’s priorities and helping colleagues use the platform confidently. Close collaboration between the teams helped keep the change manageable.
The results: more ways to involve staff
The original case study reports 730 annual Staff Award nominations through NewZapp’s survey tool—a 46% increase compared with the previous system. It also describes improved reliability and a more efficient communications workflow.
These figures reflect the published case study, rather than a forecast for another organisation.
A platform change is also a team change
When reviewing a replacement system, look beyond the feature list. Consider who will use it, what they need to learn and how ongoing communications will continue during the move.
A useful starting point is to bring together the people responsible for content, IT and approvals. Agree the first campaigns you want to create, the reports you need and the questions that must be resolved before launch.
Make your first campaign meaningful
A newsletter, survey or nominations campaign can give colleagues a practical reason to use a new workflow. Define the purpose, make participation straightforward and review the response afterwards.
Bring your own use case to a demo. We can walk through how you would prepare the content, involve colleagues and measure the campaign, alongside the support your team would need.
Talk through your next step →
