Award winning NHS internal communications email platform

NewZapp is a trusted email communication platform that will deliver all of your internal emails to your employees every single time. No spoofing issues. No junk folders. No warnings of external emails.

Trusted Delivery from NewZapp is the only NHS internal communications email platform able to guarantee delivery that is fully compatible with the NHS Digital Governance and Information Security Management policies.

NHS internal communication

Deliver from nhs.net email addresses with no spoofing issues

NewZapp Trusted Delivery was created in response to the stringent measures put in place by NHS Digital which prevent emails being delivered from spoofed addresses.

As the largest employer in the UK, the NHS has a lot of people to communicate with. But this has to be done on a tight budget and with limited resource. We understand these challenges.

We work closely with our NHS clients to ensure our internal communication software makes them as efficient as possible. 

Our journey with the NHS

We’ve been working with the NHS for the last decade but in 2020 our journey took a tangent. In response to the Wannacry cyber-attack, NHS Digital introduced new measures to reduce the chance of such cyber attacks impacting the NHS in future.

in particular, measures to prevent emails being delivered from spoofed addresses.

Email service providers such as Pure360, Mailchimp, SendGrid and GovDelivery are no longer effective which results in emails either:

  • Being blocked altogether.
  • Arriving in junk/spam folders.
  • Carrying an external mail warning.

All third-party email providers such as GovDelivery and Mailchimp use spoofed email addresses so any NHS organisation using a supplier such as this for their internal communications was now faced with the issue of some, if not all, of their emails being blocked.

The Solution

NewZapp Trusted Delivery is an award-winning internal communication platform that overcomes these challenges. We are the only email service provider to achieve this. 

Our clients benefit from:

  • 100% compatibility with NHSmail – guaranteed delivery every time.
  • No spoofing issues.
  • No more sending queues that clog up Outlook.
  • An intuitive platform for a quick and easy way to work.
  • A content editor that creates visually appealing comms.
  • Detailed analytics to measure performance.
  • An exceptional level of security

The Results

  • Guaranteed delivery – vital NHS staff emails will arrive safely and securely in every recipient’s inbox.
  • No more sending delays – Trusted Delivery will send your emails up to 15 times quicker than Outlook, without clogging up your sending queue.
  • Intuitive content creator – you will create visually appealing communications with ease.
  • Measurable analytics – you will see the performance of every campaign, including; open & click rates, email hotspot tracking and exportable Excel & PDF reports.
“With NewZapp we have no deliverability concerns like we had with other service providers about not getting important messages directly into our staff inboxes. The reporting tools in the system tell us what actions our colleagues are taking and support our communications team with getting the right messages to the right people at the right time.”

Greater Manchester Mental health NHS Foundation Trust

Effortless content creation

Next level internal communications with our latest email editor.

Our Drag & Drop email editor allows you to create engaging email campaigns in minutes.

  • Intuitive editor to build visually appealing comms.
  • Add text, images, links, files and videos with ease.
  • Schedule messages for specific dates and times.
  • Multi-user access for increased collaboration.
  • No need for any HTML knowledge.
  • Mobile compatible email automatically generated.

Detailed email analytics

At a time when internal communications had never been more essential, we worked with a number of NHS organisations to understand the challenge and to identify a solution. Within a month we had an answer to the problem.

NewZapp Trusted Delivery was born. Our NHS internal comms platform meets the stringent NHS Digital IT policies and guarantees delivery of all messages.

Today, NewZapp Trusted Delivery is used by NHS Trusts and Partners up and down the UK. They use our internal communication platform to create eye catching emails, to segment their workforces effectively and to measure the effectiveness of each communication. And they do so safe in the knowledge that all their emails will get through.

Security you can rely on​

Certified & compliant software you can trust.

NewZapp takes the security of your data extremely seriously. In addition to complying with NHS Digital requirements we also maintain the following standards:

  • Secure UK-based servers that are monitored 24/7.
  • ISO 27001: 2017 certification.
  • UK GDPR & EU GDPR compliant.
  • Cyber Essentials certification.
  • UK Data Protection Act compliant.
  • Regular independent security audits.

Make Your Comms Stand Out

Connect with your audiences with integrated email campaigns, surveys and landing pages

Fill out the form to get a guided walkthrough of our award winning communications platform.

The demo takes approximately 30 mins and is done online at a time that suits you. We’ll take a look at the following areas:

  • The easy to use email editor
  • Creating a survey
  • Contact management
  • Improving delivery & response rates
  • Detailed result analytics