CEO’s Perspective: Commitment to Supporting NHS Communication Needs
Trevor Munday, CEO at NewZapp Trusted Delivery, commented:
“We are so thrilled to have our work recognised. We’ve been supporting organisations with their internal and external email communications for 23 years. The pandemic really shone a light on the importance of internal comms, and there is no place this was more vital than in the NHS.”
Munday emphasised the significant challenges that NHS communicators faced due to changing IT policies aimed at strengthening security:
“A change in IT policy to tighten security meant internal emails were no longer reaching their staff. We listened to the problems and quickly found an anti-spoofing solution that would make effective communication possible again.”
This challenge was unique to the NHS, but NewZapp’s experience, technical expertise, and commitment to solving complex problems allowed us to provide a seamless solution.
NHS Communication and the Spoofing Crisis
During the pandemic, NHS organisations implemented stricter IT security policies to protect sensitive health data. While necessary, these measures inadvertently created barriers to effective internal communication. One of the biggest issues was email spoofing—a type of cyber attack where attackers send emails appearing to come from trusted sources. In response, many emails were blocked or quarantined, meaning that crucial updates were not reaching NHS staff.
NewZapp stepped in with a highly effective NHS email spoofing solution, ensuring that internal emails could be trusted, authenticated, and delivered securely to their intended recipients. Our platform is fully compatible with NHS Digital Governance and adheres to the highest standards of Information Security Management (see: NHS Digital Information Governance Policy: https://digital.nhs.uk/services/information-governance).
By tackling this issue head-on, NewZapp has played a key role in re-establishing secure internal communications channels, allowing NHS teams to continue their vital work unimpeded.
For more on the threat of email spoofing and the importance of secure internal communications, read NHS Digital’s guide to cybersecurity in healthcare (URL: https://digital.nhs.uk/services/cyber-and-data-security).
Trusted Delivery for All Organisations
Although this issue was specific to the NHS, the implications of secure communication affect many sectors. As Munday explained:
“While this was a unique problem to the NHS, our experience, skills, and agility mean we could do exactly the same for anyone else that encounters communication challenges.”
This speaks to the broader applicability of NewZapp Trusted Delivery’s platform. Whether in healthcare, education, or business, email security is a universal concern. If your organisation is struggling with secure communications, our award-winning platform is designed to address your needs. We pride ourselves on our customer-centric approach and have the expertise to tailor our services to any industry.
Explore the wider benefits of anti-spoofing technology for business communications here (URL: https://www.forbes.com/sites/forbestechcouncil/2020/10/15/what-is-email-spoofing-and-how-can-you-protect-your-business-from-it/).
Why Internal Communication Matters More Than Ever
The pandemic has demonstrated that internal communication isn’t just about sharing updates—it’s about creating cohesion, building trust, and maintaining morale, particularly in the health sector. Strong communication frameworks ensure that everyone from frontline staff to executive leaders is aligned and informed.
A 2021 study by the Institute of Internal Communication found that organisations with effective internal communication strategies were 3.5 times more likely to outperform their peers (see: Institute of Internal Communication Research: https://www.ioic.org.uk/research).
At NewZapp, we’re committed to improving the working lives of internal communicators across all industries. By ensuring that messages are secure, timely, and delivered with precision, we help organisations maintain strong internal networks even in times of crisis.
Looking Ahead: The Future of Trusted Delivery
We’re honoured to receive this award and look forward to continuing our work with NHS organisations and beyond. With cyber threats on the rise, secure and reliable communication is more important than ever.
If you’re facing email communication problems that you haven’t been able to resolve, we’d love to help. Get in touch—we thrive on challenges and have the experience to develop tailored solutions for any industry.
