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NHS Internal Communications Campaign Statistics

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Deliver from your email address

NewZapp Trusted Delivery was created in response to the stringent measures put in place by NHS Digital which prevent emails being delivered from spoofed addresses. Our award-winning internal communications software guarantees the delivery of all your internal emails.

We are the only email service provider able to guarantee delivery that is fully compatible with the NHS Digital Governance and Information Security Management policies.

Email delivery trusted by:

nhsmail spoofing

Email delivery direct to mailboxes

With our NHS communication software you will know that all your emails will reach your staff. There will be no spoofing issues, no external security warnings and no disappearing into junk folders.

The Journey

NewZapp has been helping customers deliver engaging internal emails for over 15 years.

We are proud of the work we have done, helping a variety of organisations deliver their email, newsletters and bulletins. Our customers include: 

  • A variety of NHS Trusts.
  • National Institute for Health Research.
  • Network Rail.
  • Devon County Council.

The Solution

NewZapp Trusted Delivery is an award-winning internal communication platform that overcomes these challenges. We are the only email service provider to achieve this. 

Our clients benefit from:

  • 100% compatibility with NHSmail – guaranteed delivery every time.
  • No spoofing issues.
  • No more sending queues that clog up Outlook.
  • An intuitive platform for a quick and easy way to work.
  • A content editor that creates visually appealing comms.
  • Detailed analytics to measure performance.
  • An exceptional level of security.

The Problem

As a result of incidents like the WannaCry cyber-attack, NHS Digital introduced measures to prevent emails being delivered from spoofed addresses.

Email service providers such as Pure360, Mailchimp, SendGrid and GovDelivery are no longer effective which results in emails either:

  • Being blocked altogether.
  • Arriving in junk/spam folders.
  • Carrying an external mail warning.

The Results

  • Guaranteed delivery – vital NHS staff emails will arrive safely and securely in every recipient’s inbox.
  • No more sending delays – Trusted Delivery will send your emails up to 15 times quicker than Outlook, without clogging up your sending queue.
  • Intuitive content creator – you will create visually appealing communications with ease.
  • Measurable analytics – you will see the performance of every campaign, including; open & click rates, email hotspot tracking and exportable Excel & PDF reports.

Trusted Delivery

Effortless content creation

Next level internal communications with our latest email editor.

Our Drag & Drop email editor allows you to create engaging email campaigns in minutes.

  • Intuitive editor to build visually appealing comms.
  • Add text, images, links, files and videos with ease.
  • Schedule messages for specific dates and times.
  • Multi-user access for increased collaboration.
  • No need for any HTML knowledge.
  • Mobile compatible email automatically generated.

Detailed email analytics

Track every aspect of your emails

Understand what works and what doesn’t with real-time email reporting.

  • See which staff have opened and clicked on emails.
  • Understand how your emails are being read with hotspot overlay.
  • Know the best time to send your emails with the timeframe heatmap.
  • Establish what devices your employees use to access your emails.
  • Create branded PDF reports to share with your colleagues.
  • Export reports into Microsoft Excel for further analysis.

Security you can rely on​

Certified & compliant software you can trust.

NewZapp takes the security of your data extremely seriously. In addition to complying with NHS Digital requirements we also maintain the following standards:

  • Secure UK-based servers that are monitored 24/7.
  • ISO 27001: 2017 certification.
  • UK GDPR & EU GDPR compliant.
  • Cyber Essentials certification.
  • UK Data Protection Act compliant.
  • Regular independent security audits.

Trusted Delivery

NewZapp has been trusted to deliver important internal communications for over 15 years.

We specialise in supporting the NHS to deliver internal comms, whilst also providing the analytics required to continually improve communication strategies.

We are committed to providing you with exceptional internal communication software whilst also achieving environmental sustainability.

NewZapp Trusted Delivery is a Government G-Cloud approved supplier for an efficient procurement process.

As a Software as a Service (SaaS) business, NewZapp Trusted Delivery is continually evolving to provide you with highly intuitive, engaging email communication software that continually benefits from the latest technological developments.

nhsmail delivery spoofing